Eighteen months ago, dealer Monica Peck hired several full time employees to keep in touch with her service customers. Retention rates, gross profit and customer pay repair orders at Peck's Hare Chevrolet in Noblesville, Ind., are up. In March, Roger Pipher launched daily spiffs and games to motivate his service advisers to sell more products. Peck and Pipher are among a growing number of dealership managers who are borrowing tactics more commonly used on the auto sales side to pump up their parts and service results. The transformation is occurring as dealers look for ways to replace declining warranty work and maximize revenues in the most profitable department in their stores. Many turned their focus to boosting parts and service results after the severe decline in vehicle sales during the recession. Alan McLaren, who heads AutoNation Inc.'s parts and service operation, wonders why it took the industry so long. "I don't know why for 100 years we've thought about it as being a very different business from sales," said McLaren, senior vice president of customer care, the term AutoNation uses for parts and service. "But it's just another sales channel, and we, as an industry, have treated it as purely technical for a very, very long time." That is changing at AutoNation. In a pilot launched this summer, the nation's largest retailer is operating a business development center dedicated to parts and service. A development center provides call center services to 25 stores in the Dallas and Fort Lauderdale, Fla., markets. Early results are promising, with dramatic increases in appointments at pilot dealerships, McLaren said. It's too early to share revenue or profit findings, but AutoNation executives are studying whether to expand service development centers across the company. That decision likely will be made in the next 90 days with the potential for the rollout next spring. A business development center for service was one of the answers for Peck. When it was launched 18 months ago, about eight staffers started by contacting customers on recall lists before turning to other tasks such as maintenance reminders. Hare Chevrolet also started selling prepaid maintenance plans in the service drives last September. Peck rewarded service advisers with higher commissions and the chance to win an iPad. The department now averages sales of about 80 contracts a month. "Waiting for them to come into a dealership is an old school philosophy," said Peck, who owns the dealership with her sister, Courtney Cole. "And if that's a dealer's philosophy, I would think they're seeing a downturn in traffic." That's not the case at Hare. Service retention of new car owners jumped from 45 percent a year ago to nearly 55 percent. Repair order count is tracking to be up 11 percent for 2012. Gross profits are expected to rise 5 percent this year. The dealership is adding eight customer pay and warranty bays. On a recent day at Coleman Buick GMC Cadillac, service advisers played a connect the dots game. They connect two dots and earn $5 in cash for each alignment they sell. At the end of the day, whoever has sold the most and connected the most boxes, wins the daily jackpot, usually in the $50 $75 range, said Pipher, fixed operations director. With upbeat music playing, Pipher lays out the game and the product to be promoted in 15 minute morning meetings. "They hit the drive pumped up," he said. An adviser who sells $300 of parts and service beyond what the customer came in for earns a ticket to a monthly drawing for a bigger prize for instance, a Ruth's Chris Steak House gift certificate or a Gucci purse. Product sales are up, and the department's gross profits are tracking to rise by $100,000 this year vs. last year, Pipher said. Asbury Automotive Inc. will launch an ad campaign 10 percent of its overall annual marketing budget early next year to highlight service offerings. That's up from 2012 when Asbury, the nation's sixth largest dealership group, is spending 6 percent of its marketing budget on service. This year's entire service marketing budget is devoted to promoting tire sales. It is the first time the retailer has run dedicated parts and service ads, and it's paying off. Asbury's tire sales are on pace to increase by 70 percent by year end. In another recent move, Asbury will give customers free wiper blades every six months. Both initiatives are about retaining customers, COO Michael Kearney said. Asbury has cut prices and tackled major defection points. "The dealer body for decades has done an excellent job at putting cottage businesses into business," such as shops for tires, oil changes and auto glass repairs, Kearney said. "We've created our own competition by being overpriced, inconvenient, not available and so on and so on." Asbury, Hare and Coleman all have institutionalized vehicle walkarounds on every visit to look for additional repairs or maintenance brakes or tires, for instance that might be needed. But a lot of dealerships are missing out. A recent survey by DMEautomotive, which provides marketing services to dealerships, found that just 8 percent of consumers who needed tires, brakes or batteries were made aware of it by a service provider such as a dealer. While those products generally carry thinner margins, they help keep a customer coming back to a dealership for bigger repair jobs. A lot of money is at stake: In 2011, the service and parts business represented 13 percent of overall sales for the typical dealership but contributed 72 percent of dealership operating profits, according to the National Automobile Dealers Association. Despite that profit potential, "it's a department the front end guys have been neglecting too long," said Brian Benstock, general manager of Paragon Honda and Paragon Acura in New York. Benstock recalls the day a former service manager taped a cardboard sign on the department door reading, "Service full today," written in black marker. Air Jordan 5 Retro Tokyo23 ,Air Jordan 9 Johnny Kilroy Air Jordan 4 Cavs Air Jordan 1 Black Toe 2013 Air Jordan 3 Powder Blue Air Jordan 4 Columbia 2015 Air Jordan 14 Sport Blue Air Jordan 5 Grape 2013 Air Jordan 5 Oreo Air Jordan 14 Sport Blue jump to contentmy subreddits limit my search to /r/malefashionadviceuse the following search parameters to narrow your results:see the search faq for details. Shoe maker and cobbler here, glue (using a flexible contact cement) a denim patch internally, keeping all the layers together, then use a dark blue thread (that matches the denim shade as closely as possible) to zig zag stitch it back together. If you try to stitch it without re enforcing the tear, your probably going to rip it again. Not to mention, your weakening the spot by adding more holes as you stitch into it. If you can do this yourself, definitely bring it to a shoe repair. What would be the problem with that? All you need is regular thread and a sturdy needle. Instead of wasting money on someone to do it for you, you can probably do it for $5. The only trick would be to get a consistent stitch on the outside of the shoe. The inside can be as messy as you please. I did the same thing with my shoes over a year ago and they holding together remarkably well. Learn a skill and DIY, man. Also, why buy a new shoe? That an equally stupid waste of money. At worst, you can wear these with certain outfits. Big deal. No need to trash a nice shoe or spend money unnecessarily. close this windowyou'll need to or register to do thatcreate a new accountall it takes is a username and password. 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